At Evotik, we are committed to providing top-quality services and support to all of our clients. To ensure that we meet this commitment, we have established the following customer service policies:

• Response times: We will respond to all customer inquiries within two business hours. If an issue requires more time to resolve, we will provide updates to the customer at least every two business days.

Important Pages

Evotik

Code of Conduct

Employee Policy

Customer Policy

About

Values

Mission

Vision

• Resolution times: We will aim to resolve all customer issues within five business days. If an issue requires more time to resolve, we will communicate this to the customer and provide regular updates on progress.
• Communication channels: We will communicate with customers via email, phone, or video call, as preferred by the customer. If a customer requests a face-to-face meeting, we will make every effort to accommodate this request.
• Feedback: We welcome and value customer feedback, and will use it to continuously improve our services. Customers can provide feedback through our website or by contacting us directly.
• Confidentiality: We will treat all customer information as confidential and will not disclose it to any third parties without the customer's consent.

We are dedicated to providing the highest level of service to our clients, and we hope that these policies will help us achieve this goal. If you have any questions or concerns about these policies, please don't hesitate to contact us.